But for whom do they take us?

But for whom do they take us?
I sent a protest to a parking fee. 5 emails, all unanswered. Shameful. Another demonstration that the public service is not at the service of the citizens but the reverse, we are indebted to them for being so good for us, to manage (poorly) conservatories, urban lighting, cleanliness. ..
Before, we had easy access to town halls; now the municipal staff is RAVI to send us to GPSO. And for the rest of the services kept locally, it is necessary to see the content of the electronic messages that one receives: it is very simple, one is bawled even before having not followed their procedure!
What lack of empathy, what lack of civility! You give a poor example of living together!