Byron Trieu

Review of Mayfield Toyota

My experience with Mayfield Toyota was quite the r...

My experience with Mayfield Toyota was quite the roller coaster of a ride.

Initially, the Acquisitions Manager (WH), was very enthusiastic with providing me some information about them as a dealership, the cars that they currently have, special deals that were ongoing at the time. He was very friendly and informative, being very patient and answering all of the questions that we had, prior to purchasing our vehicle of choice. My interactions with him were pleasant, then I was handed over to the Financial Services Manager (AK).

AK was very rude and aggressive right from the beginning. He was speaking about the warranties and plans that Mayfield had offered at the time. This was done at a very rapid pace, and AK seemed very impatient when we had asked him questions. He skimmed over a lot of vital information, and seemingly just want us to sign up with all the warranties without reading the fine print. When we had requested for him to wait, while we read the fine print, he seemed very agitated. I had triple checked all the paperwork and invoices, and realized that we were consistently charged about $200 more for the grand total amounts, which was different from the grand total amount that I had calculated prior to meeting AK. I had questioned him about this multiple times, and eventually he decreased the grand total amount, as I had not opted in for these specific packages that were listed on my invoice. It seemed that these packages were added in without my prior knowledge and consent. Further, near the end of our conversation, he handed me a quarter, and said that "here is some money back, are you happy now?" I was in complete disbelief - a Financial Services Manager should know how to speak to their customers with respect. I now understand why his own coworkers dislike him, ranting about his behavior.

After all of the papers had been signed, WH completely cut off all contact with me. When I tried calling him, he would ignore my calls. When I tried calling him using a different phone, he responded immediately. When he had realized that it was me, he tried to cut our conversation short and transferred me to other representatives in Mayfield Toyota. This had happened on multiple occasions.

Further, the paint protection film on my side mirrors had been applied incorrectly. It is very obvious when the film has been stretched too much, and when too much heat is applied to a specific spot. Irreversible bubbles form on the film, which look very different from water bubbles trapped under the film. Another Acquisitions Manager (RF), acting on behalf of WH, insisted that they are just water bubbles, and that I do not have to worry about it. After I drove my car out of the lot, and waited a week, the bubbles were still there. I went back to the dealership, and had them replace the paint protection film. The bubbles were no longer there after the second application.

Overall, my experience with Mayfield Toyota was completely disappointing. I am disappointed that the general stereotype of these sales representatives rung true - they will try and extort you, trying to get all the money they can out of a customer, even if it means cutting short on proper moral values. I am disappointed in the lack of knowledge they had on their products, and lack of knowledge on how to properly take care of their customers. However, I did learn one very important lesson throughout this experience - I will not be going back to the dealership for anything else.