T S Review of Emergency Veterinary Service (...
My son took his 12 year old cat Brooks in on a lat...
My son took his 12 year old cat Brooks in on a late Saturday night because he was vomiting a lot and in a 25 hour period had obviously lost a lot of weight. Looking at him we thought he was not going to make it through the night. We all felt he couldn't wait until Monday to go to the vet. I put my credit card down for payment. They told me they would approve for $1600. on the low side and $2600 would be the high side. 30 hours later and many tests and some run over again they found nothing to be wrong. But I found out when speaking with my son that it was over $2200. I told him to go back and ask to have Brooks released since nothing seemed to be wrong and the he seemed to be doing better. They told him they could not release him. And he then told me that they said the balance was higher now. I called to find out how much the bill was and how they got it over what they told me they were going to approve. They never called me to ask. They told me it was over $2700. I then asked them how much more this was going to run since they were not going to release Brooks. The Dr. told me they were looking at another $500.00 When I explained I was told at the high end it would be $2600. She told me that they knew the card had a limit of $3200.00 and thought they could go that high. I very quickly explained that I was upset that no one called me to approve this. And that if it went any higher then $3000. They them selves were going to have to pay it. She later called me back and said they did some reevaluating and that they were going to change procedures and that the cat could be picked up the next morning. And that they would not charge any more. We all find it terrible that they played on my sons feelings and not wanting to lose his pet. And it is an outrage that they would continue to charge my card with out MY approval. I am thinking of contacting the BBB to report this kind of behavior. Thank goodness Brooks seems to be doing well at this time. It has only been a few hours since he has been home. To lose him would have made this situation even worse. Speaking to a few others who have taken their pet there and looking at other reviews it seems that this must be their normal practice. We won't ever take another one of our pets there.
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