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I bought your Groupon last fall for 3 oil changes ...

I bought your Groupon last fall for 3 oil changes with car washes for $40 or so. Looked like a great deal. Nice shiny dealership, free WiFi and cookies in the waiting area. Unfortunately for me, my car needed (or at least they were recommended) new engine drive belts and a replacement of the oil cooler seal. I wasn't really paying attention (just naive I guess) a few months ago when I had the drive belts replaced because I figured they were just an expensive part and it took a few hours. Looking back at that invoice they weren't that expensive, but I do remember waiting quite a while. Today when I brought it in for the oil cooler seal I decided to watch the repair through the window in the waiting area. The estimate for the oil cooler seal was $213.96. This $5 O-Ring costs $208+ to have replaced? My car was in at 8:55, sitting in the service bay until 9:20, on the lift at 9:20 and down at 9:45. In addition to the seal, your techs changed my oil! From my research, I've found that most dealerships charge somewhere in the range of $60-100/hour for labor. I called your dealership and they told me you charge $125/hour. Labor on my invoice is listed at $187.50. Is changing an O-Ring that obviously takes 20 minutes max really billed as a 1.5 hour job? Add on the cost of the part ($5.43) for a total of $192.93. Then, since that isn't a big enough gouge, there are unexplained misc. charges of $20.63 (that must be the cookies), just so that it exactly matches the estimate of $213.96. I was impressed with the frills and nice waiting room, and if I didn't feel like I was getting majorly ripped off, I seriously would have considered giving you my permanent business and buying my next Nissan from you. Forget it! What a scam!

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