I am a tenant at a building that uses Coinamatic m...

I am a tenant at a building that uses Coinamatic machines. If I could give a lower eating than '1' for my experience, I would. Here's my complaint email to Coinamatic:

Our laundry card loader machine has been down for 21 days during a GLOBAL PANDEMIC and since I have a vested interest in seeing this issue is corrected, I have been in contact with our rental office and Coinamatic with the purpose of helping to resolve this.

Coinamatic advised our rental office that the issue with the machine had to do with the Bell connection. A Bell representative has since checked and verified that there is no issue with the cable lines.

Repeated attempts were made by the rental office, as well as myself this week. I called multiple times to escalate the issue. We have a 19 story building with many seniors that are high risk during this Coronavirus outbreak. They're ONLY DEFENSE is cleanliness. And your company has made this very arduous for many people.

I would also like to point out that a Coinamatic representative answered my call and stated "I picked up your call yesterday. There is nothing I can do for you any further - sorry". And hung up the phone. This agent REPRESENTS your company values. He has a very prominent west indian accent, and this should also be looked into if your company does in fact, demand a high level of customer service from your reps.

The department manager Carmen has a responsibility to his client group. For an issue to go on unresolved like this for 21 days is UNACCEPTABLE. If this individual is not able to handle the requirements of his job, he should be replaced by someone who is capable as many people rely on your services. He should be held accountable for this big "miss" on his part. I also attempted to reach out to another department manager with the hopes that they would be able to help. I was unable to, but the fact that I had to consider this, is very telling of Manager Carmen's work ethic.

In addition to all of the aforementioned, your company has the LOWEST google rating I have ever seen. When I called Coinamtic, I listened to a recording while on hold, stating how Coinamatic values customer service, has the latest technology and that they are always available to meet the clients needs. Yet, during my experience, I did not witness any of this.

A very helpful agent by the name of Lazaro finally called a technician out to our location with the highest level of priority. I hope someone comes out today.

A copy of this email will be copied to Google reviews so that businesses are aware of what they are buying into when they purchase your machines.

Lastly, the rental office should not have to pay for their Coinamatic service for the month of June seeing as they did not receive any. And perhaps they should be compensated for the trouble this situation has cost them, as they have had to take time away from other work, to deal with tenant complaints in regards to an issue that should never have gone on this long in the first place.

Regards,
Amani Singh