I have to give Jim in the Parts Department a HUGE ...

I have to give Jim in the Parts Department a HUGE shout out!

I recently purchased a 'new to me' used Chevrolet truck (private party - NOT from Lupient). The truck only came with a single key, so I stopped into Lupient to have 2 additional keys cut for it.

Jim greeted me at the parts counter and was very pleasant. He was happy to help with my request as well as look up some additional information I requested on the truck. Once the keys were finished, I paid my bill and was on my way. When I tried the new keys that were just cut, the ignition didn't turn over at all. I went back to chat with Jim about the issue. He visually verified the cut of the key, he even verified the cut based on the VIN number. Jim spent a good amount of time trying to resolve my issue. Unfortunately it turned out that the ignition cylinder in my truck was fairly worn out - Jim discovered the key needed to be pulled OUT just slightly to get it to turn over.

Needless to say I was pretty embarrassed to have wasted as much of his time as I did. BUT, he was extremely professional, amazingly helpful, and really kind. He reassured me it wasn't a problem at all. I was pretty relieved honestly. If you have any parts needs, Jim is your guy.

I will definitely be back to Lupient Chevrolet for any future needs!