Julie K

Review of National Debt Relief

I've had a terrible experience so far! They claim ...

I've had a terrible experience so far! They claim they are all about customer service and that's not what I received. I moved shortly after joining their services and had to change banks. They refused to take my information when I called the day I switched bank accounts. The reason being, you have to call in some sort of short time window to change it. They don't tell you when this is, and when they call you it's not even during that time! It was a nightmare as I was a good client and paid no problem until this happened. So their story is, if you don't call during this weird few day window, they don't take your new information and then put it in during the right time, like you would think makes actual sense like any other business. It took FOUR months for them to finally get my information as they would only call during work and by the time I called back, it wasn't in their "window of time". Now they are penalizing me for their mistakes. When I called about this their representatives treated me like crap and did not do anything but blame me, argue with me, and not even attempt to rectify their OWN mistakes through their blatantly obvious stupid policy of refusing information if it's not the exact "right day". Even though I tried calling right after changing accounts and sent emails to change it, they still blamed me, argued with me, and scolded me like a child. It is by far the most ludicrous thing I've ever experienced. Customer service my ass. Thanks for all your "help".