Yonatan Daniyel

Review of Boulder Running Company

These guys are the biggest jerks I ever encountere...

These guys are the biggest jerks I ever encountered in any reputable chain shoe store! I purchased a pair of Altra Escalantes at the Littleton store. The guy at the Littleton store seem to really take a lot of time to help me and I respected the service there. As of now ,this review is solely for the BOulder store. However, the guy at Littleton store told me all Boudler Running Company's are connected and that I could go to any store and make returns and any store could help me wiht any issue. WRONG!!! VERY WRONG!

The pair of shoes I bought ended up hurting my toe very badly. After wearing them for just a few hours the night I bought them , I woke up early in morning in agonizing pain. I tried wearing again the next day with inserts, but my pain got worse. IT turned out the stiff toe spring in the shoe squeezed the nerve or impinged the joing capsule of my interphalangeal joint in my big toe. I was in so much pain I couldn't walk for like 3 days and I am still recovering and had to go to podiatrist and get x-rayed. Well, it was a good learning experience about shoes I would not buy!

However, I could say the bad shoes were an honest mistake and I don't hold it against the guy who helped me pick them. What really makes my blood boil is the fact that the guy at the Littleton store said I could return the shoes at any store within 30 days and he even encouraged me to wear them all day and even outside. He said Boulder Running Company has a guaranteed 30 day return policy and that applies to wearing the shoes both indoors and outdoors. However, I only wore the shoes outside for 2 minutes and only wore the things for 6 hours total. They hurt my toe so bad. The shoes are in brand new shape.

So, I went to the Boulder store and the seedy employee says that the shoes are on sale, therefore I can only exchange them and they do not accept returns. WOW!! Bait and Switch to the extreme! He ended up talking to his manager and said sorry they cannot return the shoe. I ended up buying a shoe from another store and didn't want an exchange. He said I would have to go back to the Littleton store and talk to the guy there to sere why he said I was able to return them.

Let's just say the way Boulder Running Company is operating is nothing short of criminal and I am considering filing a consumer complaint with city or county of Boulder, who I hope could take legal action against this fraudulent company. If a store is going to tell you they will accept returns at any store (never did I hear anything about I had to go back to that store) and you pay $100 for the shoe you would not expect them to try to pull some bait and switch scheme against you! Very horrible way for such a large company to operate! Seriously, these guys should be sued!

So, I will attempt to return the shoes to Littleton location, but I am really upset with the way this company operates. If the LIttleton location doesn't accept the return, I will definitely pursue whatever legal options available. I am assuming the guys at the Littleton location will make good on their promise, but its worth standing up and fighting companies like this who would extort money out of customers with bogus return policies they don't uphold.

The guys at this Boulder store are the lowest of the lowest. Let's just say I will never ever buy another damn thing at Boulder Running Company! Seriously, be very cautious at shopping at this store and do not believe them about any return policies or any kind of promises they may make you. These guys are very deceptive.

I was shocked, because the people at the Littleton store seemed friendly. When I called the Littleton store he told me he was shocked and that Boulder Running Company does allow unconditional returns for 30 days at all location and said he was going to talk to the manager. Man, speaking of a company that is very poorly managed and operated!

There are lots of shoe stores in Boulder and Denver area, run away (no pun intended) from this one!