Julie D

Review of Directions for Mental Health, ...

Horrible bureaucracy. Told me on phone my daughter...

Horrible bureaucracy. Told me on phone my daughter had to do a 2 hour intake to get assigned a therapist and only during school hours and only at their CLW office, and only by walk-in, no appts taken. We drove 30 min, missed school, filled out about 15 pages of forms and saw a financial approval person, then told me we would make a SECOND appointment that would take 1.75 hours to do an assessment, had to come back at a later time, and also only during school hours!! NEVER would have chosen this company if I knew my daughter would have to miss so much school and do 4 hours of "intake" before she could even schedule an appointment with a therapist. I was very clear this was not a psychiatric/medical issue but general counseling and they insisted they were a good facility for this type of treatment. . Two full hours and all we accomplished was some forms. waste of time, inefficient system is an understatement. No apology given, all bureaucratic garbage.

Also the waiting room had music and tv blaring at same time and they would not give out the WiFI guest password, which they said was only for pharmaceutical reps.