zac brown

Review of Gwinnett Place Ford

I brought my vehicle in for an appointment that I ...

I brought my vehicle in for an appointment that I had scheduled (There were no other costumers when I arrived) and it was not looked at all day. I notified them that I would be picking up my vehicle and taking it elsewhere. Once I arrived at the dealership I was informed that they finally got a technician to diagnose an issue for something that was NOT the primary reason I had brought my vehicle there in the first place. On top of that the repair cost for that issue would be exorbitant. I was then told that I would have to bring my vehicle back and pay for a second diagnosis for the real reason I had come. I feel like this was an attempt just to get some money since I wouldn't be getting serviced there. I do not know why my vehicle was not given the proper care despite having been brought in so early WITH an appointment.
TBH the staff that I spoke with were very nice. However at the end of the day I was NOT able to get the service I had come for.