I don't know why when I chose to stay at the Novot...

I don't know why when I chose to stay at the Novotel I ordered a long time, I told you to prepare and check everything, the hotel said it was good and good, it turned out that when I arrived at the hotel, I ordered a connecting room, and got a separate room , the toilet can & amp; # 39; t be flushed, the room curtain is broken, at breakfast there is a stain on the spoon, it's a shame that Novotel is one of the leading hotels in Indonesia, but the service is like this, whether by chance or what, but we feel very uncomfortable, thank you