Sara Moayeri

Review of Watermark Beach Resort

Beware of this hotel!!!! Very dishonest!!! Made ...

Beware of this hotel!!!! Very dishonest!!! Made a booking, the hotel took a deposit for one night, which was to be automatically refunded if cancelled on time. The booking was cancelled in April 2017 for a July stay so refund should have happened then. It never did. In August, i followed up with the hotel and told me that the refund had been issued in April and blamed it on my credit card. Miraculously, the day after I contacted the hotel and before contacting my credit card the refund appeared on my credit card. i spoke with management at the hotel again as this is very concerning that they waited for me to complain, to issue the refund of deposit. If i had not noticed, they wouldn t have returned the funds. Very dishonest!! They were supposed to investigate with their bank and follow up with me. They never contacted me again even though I contacted them a few times to see why this happened. I m sure if there was an honest explanation, they would have contacted me. The only explanation is that they are dishonest and are hoping that people don t read their bills well and can take advantage of that. Certainly not what you would expect from a high end hotel!! Be careful of any charges from this hotel!
They were quick to respond to my review when I posted this review but never to my calls of concern. Blaming it on my bank is absolutely inaccurate. They just want the optics to be good online for the public to see but the realty is quite different!!