Sadly, we have had to give this location a poor re...

Sadly, we have had to give this location a poor review. Normally, we have had very good rapport with staff, even tipping most of the employees who bring out our meals during COVID. However, one of their shift managers was extremely rude and refused to refund our order. He admitted that the store manager would refund it the next day, but stated that he didn't "have to". I believe that he was having a bad night and took it out on his customers. We used to come to this location 2-3 times a week but we will not be returning.

Our orders have been wrong recently due to a hiring spike, but staff is normally always willing to correct it with an apology and a smile. We had asked for a refill on my beverage because I was in the hospital and their diet lemonade/ unsweetened tea was all I could stomach. Since, COVID we had stopped asking for refills but with so many places giving an extra cup we requested one while we waited for our second order to be fulfilled accurately. The manager was rude and terse and even laughed in disbelief when I asked for a refund, despite me explaining my circumstances. He admitted that other locations have refills but stated that this was not their store policy.

Everyone knows us by name and order, except this gentleman. All this means is that we are loyal customers who had tipped their employee $5.00 that night, and received no dinner for it. We weren't looking for free items, it was the lack of compassion that will push us to find a new location. There are so many other ways he could have dealt with this issue. It was resolved very unfairly and immaturely.