Kenneth Jao

Review of Shangri-la's Edsa Plaza Hotel

Hi, I just have one comment during my stay. I trie...

Hi, I just have one comment during my stay. I tried to call the private dining number (on your house phone) in the night, to please accommodate my request of converting the breakfast included on my SUITE ROOM to ROOM SERVICE instead. I tried to call two times and was able to speak to different persons. They both declined my request. I said I will not take my breakfast at the club floor lounge nor the restaurant downstairs, instead send me a room service of two sets of breakfast but they both declined. I didn't have much time to prepare and go down or up anymore, thus I am requesting such. I did not experience this during my stay at different 5-STAR Hotels in the City. Thanks!