It's not marked or made clear where to go exactly ...

It's not marked or made clear where to go exactly for an oil change. I walked in the garage area of the 'Express Service' only to be ignored for about 3-4 minutes while someone typed away on the computer. When I was finally addressed, the guy told me to pull in behind a car at the express service bay. I left the key in the car and went into the waiting area where someone finally came over to check me in 45 minutes later. I then had to wait another 45 minutes before my car was done. When I arrived there was only 1 car in front of me. So much for 'Express' Service. I was on my lunch, so needless to say it took way longer than my lunchtime to complete. I loved the sale process of our vehicle, but service leaves something to be desired. The one nice thing was that I found out my first oil change was free - that was the only saving grace about this visit.