John Riley

Review of Metro Collections

Not many times do I feel as though I need to write...

Not many times do I feel as though I need to write a review for a business. Especially a collection agency. Personally I believe the review system is constructed to demonize a "one time" bad service claim, and consumers often disregard all the times at an establishment they were treated fairly and just.

But my experience with Matt at Metro Collection Service Inc. was nothing but exceptional. Although i was confused and disgruntled, he acted professional, courteous, kind and understanding towards my unique situation. He was more than willing to give me leniency, he was patient with me and i am very impressed with the professionalism and the way he treated me.

This review is rather long, so who knows who is reading it by the 3rd paragraph. Collection agencies have a bad reputation because of the field of work that they are in. But as a consumer who is trying to get his life back on track after a terrible couple of years, it is important for me to understand how I got a collection agency to call me or garnish my wages in the first place. It was my own doing, and they are just doing their jobs.

I hope to never have to deal with Metro Collection Service, Inc. ever again. But if I do, Matt has my back, and so do the other staff there. Thanks again for working with me, being flexible, your understanding and patience.