Although the website is useless and it took me 20 ...

Although the website is useless and it took me 20 minutes to get to speak to someone, once I got through Aiden was polite and very helpful in resolving my issue. It just goes to show not everyone working at Pendle Borough Council is unhelpful like the other reviews suggest. I only gave it 4 star due to the website otherwise Aiden deserves 5 stars for his customer service.