My husband put in an order for almost 50.00 on 10/...

My husband put in an order for almost 50.00 on 10/5/19 . Food was not cooked all the way. Since he order late he was not able to return back to the place since they were close by the time he came home with the food. He called 10/06/19 and the manager was very rude to him. And he did not want a refund he was voicing his opinion. On what had happen. We will no longer eat there. If you are not customer service savvy then you shouldn t be a manager and treat customers rude.