I am 70 and my wife is 67. We have traveled with ...

I am 70 and my wife is 67. We have traveled with AHI several times. We have been good customers. We are retired and saved up so we could celebrate my milestone birthday with our two daughters. We booked a trip for June and planned on celebrating our 45th anniversary as well. We canceled the trip due to COVID-19 back in early March when pandemic was on the rise in Spain; our destination for June. Given our age and an autoimmune vulnerability one of our daughters has, we decided to cancel. We did so only because there was a deadly global pandemic impacting seniors and those with compromised immune systems. We contacted AHI and they refused to refund part of our downpayment in the amount of $1,737. As we argued with them, all travel from Spain was banned by the US State Department. AHI does not take into account circumstances like ours. Is this how they treat good repeat customers? The right thing would be to reimburse our hard-saved retirement money. AHI certainly made this a milestone birthday - cheated out of nearly two grand. I say do not use AHI for your travels. Pick someone else. I know we will.