Stephen Tsang

Review of Rosati’s Pizza

Worst experience ever, came to Chicago for a surge...

Worst experience ever, came to Chicago for a surgery, after a 13hr drive just wanted to relax in the hotel have something to eat and get some rest, hotel recommended Rosati s stating they have excellent food, so went ahead and placed an order chicken parmigiana, a large pie and a side of fries even gave a tip over the phone as I was having it delivered, after 1 hr food still hadn t came so called for an ETA they stated delivery guy is in the area should receive shortly, shortly after received a call from the delivery guy that he was in the lobby, so went to get the food to my surprise no food or delivery guy, ask the front desk they said they hadn t had any deliveries ?? Called Rosaties again they stated it was delivered and didn t know what happened, now it had been over an hour and a half you can imagine my frustration, so I asked what they would be able to do compensate discount something!!! But was told that the owner was contacted and he made the decision to not send the food give a refund or anything he didn t care, I proceeded to ask for his name and Information was denied, I left my number for a call back from supervisor manager, was never given a call back !!! You d think in times like these more consideration for customer service would be taken into acct. Never again stay away, food may be great !! but I wouldn t know they took my money and left me hanging!!!!!

P.S Even had the Hotel pull security cameras, no delivery was ever made!!!

Also I see the owner responds to all the good comments none of the bad ones let s see if I hear from him!!!!