I signed up to get the student card and when I wen...

I signed up to get the student card and when I went to pick it up the intern said that there was no card to pick up, he asked if I already had a card and I told him that I had 4 years ago, even so he I said that it would do, the next day I went to put the credit and the girl said that the card was blocked! And she said she was overdue since 03/2013! Now the poorly trained trainee does not pass on any information about it, and besides, it wastes time and money!