If you are coming to kaanapali don't stay here. T...

If you are coming to kaanapali don't stay here. This is the 5th hotel I have stayed at on kaanapali Beach and it is by far the worst. The building is old and it smells funky. The carpet throughout the hotel is faded, stained, and in some places is coming apart. The carpet was so worn in our room that the corners were fraying and you couldn't even make out the original pattern. The room is small, the ceilings are so low to can touch them in the hallway. Nobody seems to know how the hotel functions. Bell hops told me concierge had the towel card, after trying to sign me up for a time share tour the concierge told me from desk had them, after waiting at the front desk I was told you needed a room key. I didn't have one since I was checking in early so I didn't go down the pool. When I got to the pool 4 hours later with my room key the towel guy told me all I needed was my last name... The pool is tiny for a resort of this size and the chairs fill up by 8am. We found cockroaches on the outside furniture and in the bathroom at night. rental car was blocked by staff in the guest parking lot. water refill machines with reusable water pouches is the only lesson the other resorts could learn. It should be a crime for them to advertise this as a 4 star hotel.