Hospitality was HORRIBLE! My family and I had to e...

Hospitality was HORRIBLE! My family and I had to emergency evacuate our apartments and we were placed in what s to be a expected high over the top friendly hotel. When we walked in the first person at front desk was nice but said he was unable to assist due to them not ever receiving our reservation. Then I contacted my apartment manager and she sent all the proof, I showed it to another front desk agent and was advised they were working on the issue but I d have to wait and they would come get me once they were ready. I then waited, not to mention I have a 8 month old and 8 year old with me that were super annoyed, fussy, and hungry. It took me a 3rd time to go up there and speak to a different front desk person and told them that when they felt ready to give me my room to call me; otherwise, I would have to go elsewhere to have my little ones calm down and relax. She immediately gave me my room keys. This was such a horrible experience. Yes, my room was provided by my apartment complex due to an unfortunate situation in our building. No one should have to go through more stress of being taken out of their home and placed in a hotel temporarily. I felt I was being treated different than all the other guest! Only because the hotel wasn t paid by me but my apartment complex . Only because you re Omni and located in Las Colinas, doesn t mean you treat ppl like trash if they didn t pay for the room! I am just another guest just like any other guest that is staying in this hotel and shouldn t had been treated different, and agents should ve been much more helpful in a very sensitive time instead of making you feel uncomfortable and not helped.