Paul Lovisa

Review of Capital Dodge | Chysler | Ram ...

Very Friendly and Helpful

Very Friendly and Helpful

Ryan was an excellent introduction for my visit. He explained all the steps necessary to resolve my issue. I even felt a slight pang in his voice when he gave me the estimated cost to fix my van. The service was completed on time and on budget. They never tried to "up sell" me on any additional repairs.
The next day however, produced a loud squeal from where the work was done. Ryan immediately scheduled a test drive with the service manager to identify the problem. Of course, by the time I got to the dealer - the noise was gone. Still, Shane - the service manager - came for a drive and tried to reproduce the sound. They took my "fantom" claim seriously which was nice.
The van is driving perfectly now - no repeat of the noise.