Alexis Clements

Review of Sol Toro Tequila Grill

I decided to try SolToro after a coworker highly r...

I decided to try SolToro after a coworker highly recommended it. Unfortunately it turned out to be the worst dining experience. I ordered a strawberry margarita and willingly offered up my ID knowing that I look close to the age of 21, (I am turning 23 in May). The waiter looked at my ID and then gave it back to me without saying a word. Then I proceeded to show a friend at the table my new ID as I have the new type of Rhode Island ID. While my friend was looking at the ID, the waiter came up behind him and rudely snatched it from his hands without saying a word.

Bothered and confused by the waiter's actions, I confronted the hostesses and asked what was going on. The hostesses basically ignored me and laughed at my questions. They treated me as if I was trying to pull a fast one on them and give them a fake ID. I was very frustrated and annoyed so I went back to my table and waited for someone to come over and let me know what was going on. The manager eventually came over and stated that he thought my ID was a fake and said he was going to call the front desk at Mohegan to ask about it. I insisted that it wasn't a fake, I showed him my credit card and my former college ID and also gave him permission to do whatever he had to do. During the mean time (20 mins) we were ignored by the wait staff besides the obviously stares while they were gossiping about the situation. I felt very uncomfortable / mistreated. The manager finally came over and told me I had to sign a waiver basically saying I am over 21 and if I am not I would take all responsibility / penalties, which I was completely fine with as I AM OVER 21. The whole time the manager was at our table he acted as if he didn't believe me / I was lying. After signing the waiver, (at the very end of my meal) I finally received my margarita.

Overall, I was completely horrified at how I was treated as a customer at SolToro simply because the wait staff was unaware that RI issued a new type of ID. I completely understand that Mohegan Sun restaurants unfortunately get many fake IDs but I don't think that all customers should be treated as if they are liars based on ignorance/ suspicion. I would have been completely fine if the waiter had simply asked to verify the ID when he first looked at it.

It is a shame that horrible customer service ruined good Mexican food.