I continually have issues with the "clerical" end ...

I continually have issues with the "clerical" end of your office. I call multiple times, and it's always a 50/50 chance someone might answer the phone. Usually not. Is anyone even sitting at the desk to take call? But this issue albeit crucial to a business is minor compared to the incompetency of secretaries who cannot verify or even properly enter insurance information. Since my family started coming to this office years ago, we have our appointments have been canceled more times than we have been seen due to "insurance issues". This is not a problem on the part of my insurance, because although it had changed once, the problem persisted. We make appointments then get a call before them saying they don't have our insurance, or it doesn't verify, or some other "technical" difficulty. The last time they canceled both my daughters' visit because of this. I didn't bother to go in person because they left a voicemail a day or two before. I have attempted to give them my insurance cards literally EVERYTIME I have gone, only to be reassured that it's on file. Nothing has changed in the last 1.5yrs, my coverage remains the same. Yet my children's routine checkups are behind, and I have my own dental hygiene to continue as well. The dental staff themselves do great work, but what's it worth if we never go because the front desk employees cannot answer a phone and don't understand how an insurance card works? The scenery is nice, but it'd be money better spent on training. Thank you.