Mike (Michael) was amazing. Experienced. Calm. H...

Mike (Michael) was amazing. Experienced. Calm. Helpful. Resourceful. He was the second tow truck to show to tow my keyless car. That said, I will make them the preferred towing service for all of our vehicles and recommend them to our fleet service and GM roadside service for the lakeshore area. I m not happy that he got the wrong instructions from GM/Chevy roadside but I am happy he was willing and could take time to tow the vehicle.

First we hit a snag towing the AWD - no key - vehicle. He was willing to wait for dealership to contact us and walk us through. (This wasn t a typical towing call). While we waited he tapped a couple people and he even helped me search the drain field of melted snow to see if maybe the key was there. When the dealership finally called back it was a fairly detailed process but he got the vehicle on the flat bed and towed. The fleet company sent him/me to the wrong location for repair. He was kind enough to take it to the correct place. That said, when they take an insurance call they do not get paid well. I have calls into my fleet co., the roadside service and the yahoos who didn t know you can t easily tow a vehicle without a key to disengage or engage the vehicle into neutral. I have asked that they compensate for the time/effort it took to make this happen. Thank you Michael.

To the towing company I have used for 15 years, my advice to you? Don t send an inexperienced hauler who is in a hurry and not willing to take time to fulfill the job. They shall remain anonymous here but the name starts with an M.