I see good reviews about customer service. I can ...

I see good reviews about customer service. I can not report the same. I purchased a JT10 lower from Turners, then a complete upper and parts kit from Juggernaut. I was very impressed with the look and finish of the complete rifle. The performance was terrible though. Could not get it to cycle consistently with more than 2 to 6 rounds, rarely getting through a five round mag. Gas block adjustments solved nothing. Also accuracy was very poor, 3 round groups at best were 3.5 inches from a bench at 100 yards. That's only 3 round groups, not 5 round groups that are routinely used for accuracy testing. I spoke to them over phone, emailed video of cycling issues, and they said bring the complete rifle in and they would take care of it. I did this 6 months ago, still do not have the rifle back. After about a month, and several calls/emails they said they replaced the gas block and the rifle now cycles properly. Yeah!! They said that they need to take the rifle to the range to test accuracy. They said if it was their barrel, they would replace at no charge. However, that it most likely was an optics issue and they would test with mine, and put their own optics on to rule this potential cause out. For several months now the reply has been the same excuse, that they have not had time to get to the range to do the necessary testing. This is not ok! So a manufacturer of fire arms does not go to a range to do any testing in 5 months!?! Not good either way. I have been patient and understanding, but this has been too long with no resolution. I only decided to write this review after no updates and several messages left on phone unanswered. I would not purchase anything from Juggernaut Tactical again because of this experience. I hope they will eventually make this right, and I am not stuck with a $2000 plus boat anchor.