Lance Martin

Review of Audi North Austin

Overall I've had a positive experience with Audi N...

Overall I've had a positive experience with Audi North Austin. If you schedule service online then things go very smoothly and the service advisors are great. However, there has been multiple times that I have called the service department for simple things, told that someone else would have to get back to me, and then never receive a call back. This has happened NUMEROUS times and in my opinion is very unprofessional for a dealership of this tier. Example of things that I called about and didn't get a reply for include getting a quote for a new light, finding out when my Audi care expires, and when parts would be ready to complete the repairs for a mandatory recall. In the case of the recall it took me calling them 4 times and on the final time telling them that I needed an answer now and that I hadn't received a callback from my last 3 calls.