Mahsa Mas

Review of Northridge Toyota

As a salesperson for many years, I take pride and ...

As a salesperson for many years, I take pride and demand the highest level of customer service. I purchased a car from here in April, and it began with a bit of a disconnect in departments causing a terribly rocky start to a 3-year leasing experience. My down-payment "Place holder" check was sent to the bank by the business office that was holding it, even-though I had notified the sales person the day before that I would be there (as planned) the next day. After the madness, I am hoping its safe to assume the protocol has been update, and the two departments (sales and business office) will have a better line of communication in being able to prevent these types of inconveniences, which negatively effect both the organization and the customer.

It is tough to get an unhappy customer back to amiable standings, but they have done their best in the sales department to take care of me. With a window tint and a few tanks of gas, they have provided these concessions that helped somewhat restore the warm & fuzzies about my exciting new purchase of a car I am enjoying, Prius V. Just a warning, as I'm sure I am not the only human being who has ever run out of gas in their vehicle, if you run out of gas, you will have to have your car towed to Toyota and they will have to "reset" the computer in order for it to start again. I know, sounds silly, but just a heads up. I did find the service manager, Sarkis, to be quite genuine and I appreciate the help of Maria Serrano in doing her best in de-escalating multiple situations where I may have seemed inconsolable and over-the-top because of my passionate tendency.

I hope that my interactions with this dealership can continue to get better and be positive, life is too short to be pissed about something you are going to be with for a few years.

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