I just moved to the area and this is now my new st...

I just moved to the area and this is now my new store. This entire store is completely incompetent. The store manager should be fired for allowing such a sloppy work ethic and environment. I'll cut him a break only if he's blind. Just walk through the store, inventory is missing and misplaced ALL OVER THE PLACE. If you can find someone to help you on the floor, they either act like it's their first day and they don't anything about anything, or they have no interest in helping at all. I'm not sure what they are paid to do, because it isn't customer service or managing inventory. Ok, so I try to get smart and avoid the store. I'll just order online and go pick it up! WRONG! I place orders online for items that are available in-store and ready for pickup in the same day. The order just sits there... My credit card is charged and the order stays open until I have to waste my time to chase down what's going on. In fact, as I type this, I'm sitting in a chat window with Justin J regarding an open online order I placed 3 days ago that was supposed to be ready 3 days ago. Just J calls the store, speaks to someone, and tells me the order will be ready for pickup in 10-20 minutes. *** I'm updating this review an hour later and the order is still in the same status.

Additionally, the inventory count is extremely incorrect. They will show they have several items in stock of any given item, yet the shelf will be empty. If you ask for help locating the item, they will just say the inventory is wrong and they are out of the item. They will make ABSOLUTELY NO EFFORT to even look for the extra box. Maybe they are right, and the inventory is wrong. Yet, they will not zero out the inventory, so nothing is EVER restocked because they think they have tons of the item available. I've even gone to the store manager to correct this problem. He doesn't care!! He pretends to care, but nothing is done. The inventory stays incorrect and the shelve never gets stocked with the item. I can name several items right now where it has been like this for over 6 months now! If I go online to order the item and have it shipped because the store is incompetent, I have to pay shipping! This is ridiculous!

Customer Service is dead! People wonder why Amazon and online shopping is winning, and why the brick and mortar stores are dying... It's because CUSTOMER SERVICE IS DEAD! You don't have to deal with this nonsense when ordering from online stores with free shipping. Everyone wants to cry about losing their jobs, but very few people want to do the job they are paid to do.