Sagar Sangani

Review of The Hamilton Company

People working here are the most unprofessional an...

People working here are the most unprofessional and unempathetic group of people I have met after DMV/RMV folks.
I had 3 day long disturbance from upstairs construction and wanted to get in touch to understand what was going on and how long it would be. All I needed was a bit of transparency with maintenance schedules so it would allow me to manage my working schedule or find venues to take meeting calls. I ask to be connected to property manager, they don't pick up the call. That's fine, maybe they are busy so I leave a message for callback. You can wait for hours to days but don't always expect a callback from them. This time was no different.
Finally after lot of persistence and raised voices, they finally get me in touch with someone. I start by explaining what was going on and asking for clarity in situation. It was met with such a discerning and apathetic tone as if I were a child complaining "why can't I have cookies before bed". I'm trying to provide feedback about what could be useful for tenants since lot of us are working from home due to pandemic. Instead of listening to that feedback it's disregarded immediately saying it's not in their policy documents. Is this how company wants to engage with it's customers? I just feel like this is highly unprofessional and I don't this this property management company is right fit for mature crowd.

For reference - I just moved to Gardner St properties this Sept. While location is nice, I am starting to miss the property management where I used to live a lot. Because of how bad customer service is at Hamilton, I'm starting to appreciate the efforts my previous property managers put in over the course of 4 years. It hasn't even been 4 months here and I'm already thinking of alternatives next fall.