Harrah s has the worst customer service I have eve...

Harrah s has the worst customer service I have ever experienced. When we tried to check out in the morning we were told then and only then that we could not leave because Of the Atlantic City marathon. My son missed his baseball game because of the poor communication of the hotel. When me and the 60+ people behind me hearing this for the first time got angry, the manager Kathy decided to call security instead of trying to make things better. I called today to say how rude Kathy was and I wanted to be compensated or refunded they said there was nothing they could do. I called many numbers and they all had the same story that they would forward my complaint. You are unable to be connected to anyone that can actually do something. Finally a man called me from customer service and he was rude. He basically said no one really cares and there s nothing they can do. I also truly think I was out on speaker phone and laughed at by other men in the office. I was treated so badly I still can t believe it. So all in all I would not waste any money here because of how we were treated. There are much nicer casinos very close to visit in Atlantic City!
And just realized it says free parking on the site and that s a lie. I paid $10.