Not the best experience! When I go out to eat, unl...

Not the best experience! When I go out to eat, unless I choose a carvery, I do not expect to have to go and collect my food. Worse still, this being our first time here, we weren't aware of the buzzers that you take from the order point to your table to alert you when your food is ready (we were neither given one nor told to take one). The waiter came from the service area to tell us our meals were ready, then the chef wouldn't let us take the meals, even though we could tell him the table number and what we ordered... because we didn't have a buzzer!! I got quite impatient with them in the end and asked if we were going to stand there all night, whilst the food was getting cold! Then a 45 minute wait until the puddings were served in a quite empty room, didn't inspire me to return there to eat any time soon!! Staff - do not assume all customers have been before!! You are providing a service, it is your job to ensure that your customers know how your establishment works, not ours to find our whilst our meals get cold!!