Fayaaz Kala

Review of Don Valley North Hyundai

I have a 2017 Hyundai Sante Fe XL which is literal...

I have a 2017 Hyundai Sante Fe XL which is literally the most expensive SUV Hyundai sells. Additionally I purchased the warranty mainly because it covers rust proofing. A few weeks ago I noticed an irregular sound coming from the back of the car, so I went on DV Hyundai s website to make an appointment (I work near by) made one for Wednesday (three days later) and got a confirmation, got to my appointment on Wednesday and delt with the girl at the front counter, I think her name is Amy literally the most condescending human I have ever met, spoke to me like I m an idiot. I kept my cool and rebooked for the next day. According to her the online system doesn t work (yet I m the idiot ) fast forward to Thursday I came early dropped my car off early for an 8:50 appointment. I was told I would get a call once the diagnostic is complete (this should take an hour) finally at 11 over three hours later I called them to find out what was going on and spoke to my advisor Andre, a nice guy but he must also think I m stupid, told me the report JUST came back, and there was some warranty issue with the rear differential, and the car is unsafe to drive. I said no problem I ll come pick up the rental at 3pm. Andre said he doesn t think I ll get one but will speak to his manager and call me back (I hate promises people can t keep) I had a busy day and around 2:30 I realized I haven t gotten a call back. So I called again and was told there would be no car to give me and the repair will likely take 2-3 weeks due to aback ordered part. I told Andre to go talk to someone who can make a decision and get me a car, I ll expect a call back in 10 minute I live an hour away and I need to pick up my kids. He said ok....again no call back. I got a friend to drive my to Hyundai and went to Andre who again said there is no car to give and he cannot authorize a rental (let me remind everyone again I had PURCHASED the extended warranty which GUARANTEES me a rental car) by this point I was extremely irritated and annoyed as I m sure anyone can imagine. I at that point gave Andre two options 1. Get me his manager, or his managers manager or the owner of the location 2. Give me a document stating my car is unsafe to drive but they were refusing to give me a rental and I would take it to another dealer which can give me a rental. I gave him 10 minute to do so before I called the ombudsman. Behold 9 minute later I got the Manager Cato I believe was his name who was really apologetic and already had enterprise on there way to pick me up. (Cato is the best part of this service experience) after my rental was sorted out I came back to get my stuff I went back and told Andre to look at anither problem I was having because the car was going to be with them for so long. He said no problem and he would call me Tuesday with an update on the timelines. Come Tuesday again the experience was consistent I got no phone call. I finally called back on Wednesday and was told by Andre he has good news and the part might be here already, he would call me back in about 30 minutes, guess what! No phone call. Thursday I get a call from his peer stating the car is tested and repaired ready for pick up. (One week later guess the back ordered part mysteriously appeared two weeks ahead of schedule....like because they were paying $30 a day for my rental) I asked about the back seat and was told there s no notes but if I told Andre he would have taken care of it. Finally on Friday I went to pick up my car, and the back seat was obviously not repaired, and I was told it s because he was off on thursday. Soooo he pretty much didn t care enough to fix my concerns. Which means I need to make another accommodation to have this issue repaired. Lastly the paperwork wasn t ready and I was told I would get it emailed to me, yet I have not gotten anything. This has by far been a terrible experience and the service department can maintain there status as the industry scum....Andre is a nice guy but his word has zero value, a terrible terrible experience