I have had several quality massages from this esta...

I have had several quality massages from this establishment. I went to book a massage and have left two voicemails on separate days as well as tried calling twice today. Clearly this business is under poor management or they no longer care to book appointments. I've tried their contact section on their website to see about a refund for my pre-paid and am disappointed for the masseuse that is ultimately harmed by the other staff's inability to answer phones, check voicemail, or even contact a client.