Dax Phelan

Review of Honda of Pasadena

I don't write reviews very often, but sometimes yo...

I don't write reviews very often, but sometimes you have to give credit where credit is due. Last week, my air conditioning quit working. It's been getting hotter and hotter in LA, so I wanted to get it fixed quickly. I called Honda of Hollywood and asked for Karen Takahashi in the Service Department, who I've known and trusted for years. To my surprise, I learned that Karen had moved to Honda of Pasadena. Now, I should note that Pasadena isn't exactly close to where I live. However, as some of you can probably relate, when you find someone you trust, that person becomes worth their weight in gold, especially when you're dealing with automotive repairs. So, I called Karen to make an appointment. My only real concern was COVID-19 and what precautions Honda may or may not be taking in general. Karen had me come in the first thing Monday morning. The Service Department was incredibly busy, but they did a good job juggling everyone quickly and, I must add, safely. The employees were wearing masks, disinfecting often, etc. As usual, Karen was a dream. I had a problem with my relay, which turned out to be a relatively inexpensive fix and cheaper than I'd expected. My car was ready within an hour or so. I have some additional repairs on the horizon, but I felt no pressure to have them done right away. I really like it when people are straight with me and that's how I feel about Karen and Honda of Pasadena. Despite the extra driving time, I will be happy to return. In the meantime, I'm loving my A/C.