cynthia torres

Review of Direct Auto Insurance

This place is lucky we have to select 1 star becau...

This place is lucky we have to select 1 star because it definitely deserves a negative score! One of the worst insurance companies I have dealt with. The lack of customer service is truly remarkable, no one is knowledgeable so anytime you ask a question to clarify anything or to gain any type of information no one can give me a consistent answer. Literally a waste of money. Never received any of my documents, not even my insurance cards! Who does that?
Allstate is who I'm insured with now and instantly I was treated better, received courtesy calls to make sure I understood my coverage or even if I needed it reviewed.