Baron Sherrill

Review of Round Rock Toyota

When I purchase my truck I had a great experience ...

When I purchase my truck I had a great experience with the sales staff, had some minor issues with the finance guy who tried to upsell me on warranty packages but that's how they make their money. My huge problem came today when I brought the truck in for it's first oil change. I had made an appointment online and was told by the sales staff that if I made an appointment I would be in and out of there in 30 minutes. Today when I brought the truck in I was told and hour and a half. When I advised them that wasn't what I was told in so many words not once but twice I was called a liar and that was never told to me. Well, I have no reason to lie about something like that so I will not be bringing in the truck to the service department ever again and when its time for a new Toyota we will be shopping at another dealership. If you don't take care of your customers there are other places to go and shop and spend your money.