.ok After I left the original review The person I...

.ok After I left the original review The person I spoke to told me she woud among a couple of other things, because of the notices that she would give me a $25.00 credit on my bill. She said it would be on the next bill. Well a couple of days later before i paid my bill for that month the credit was there. sO i PAID WHAT THE CUMPUTER SAID
My bill had been $236.51
less the credit $25.00 took 25.00 off
Bal DUE 211.51
i paid 211.51
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bal 00.

next bill comes in Prev bal 236.51
paid 211.51.
---------------------------------------------------------
BAL FORWARD 25.00 Added 25.00 back on
current charg 228.06
bal 253.06
less kwh charge refund 35.76
bal due 217.30

so i called about the 25.00 and she took it off.
left bal of 192.30 took 25.00 off again
paid 192.30

next bill pre bal 217.30
less payment 192.30
BALANCE FORWARD 25.00 added 25.00 back on.
CURRENT CHARGES 273.17
BALANCE DUE 298.17

Norma is trying to tell me that i got the 25.00 CREDIT 2 times. But since she took it off added it back on Then . took it off and added back on. I have not gotten the 25.00 credit at all.

SORRY SORRY SORRY SORRY SORRY SORRY SORRY SORRY SORRY SORRY SORRY COMPANY. STILL DO NOT TREAT YOU RIGHT

I was LIED to by the representative that came to my house. I told him that the only way we would change to this company was if our due date stayed the same. He told me that yes as soon as the account was set up all I had to do was call Customer Service and they would fix that. He also said that they could take care of the Lite Up Texas switch. well guess what that was a lie also. That cost me a lot of money for that lie. And every month that I cant pay the bill on time which is nearly every month because it is due on the 26 or the 27 and we cant pay until the 3rd, we get charged a $10. fee and $15.00 late notice fee. (totals up to $ 300. per year extra. The way I feel about ENTRUST is SCREWTRUST and I would not recommend them to a pig in a pig sty. .And yes I have talked to their CS many times about the lies Sergio told us. And all i get is a big SORRY NOTHING I CAN DO. I wish that I had checked on them, I would never switched to Entrust had I read some of the reviews. So do your self a favor, if they come to your door send them running. Wished that I had. if there was a negative 10 (-10) star that is what I would give them!!!!!