I recently ordered a cake from Trafiq for my wife'...

I recently ordered a cake from Trafiq for my wife's Birthday. The Cake was amazing and everyone enjoyed it, most importantly my wife did. We had the Salted Caramel Cake.

Picking up the cake was fairly smooth, given then COVID-19 issues. However, when I got home I realized that I hadn't asked whether or not the cake needed to be put in the fridge as it was sitting on a cake rack waiting for me to pick it up, granted during a specified time frame. In any respect I was unsure. I tried calling, no one answered, I searched their web page for an answer under the Cake I bought and under their FAQ page - No information. So I kept calling with the hopes that someone would just pick up as it wasn't very busy inside and I didn't get an email response, oh yes I also emailed the question.

Finally someone picked up. It was at this time my experience changed. The gentleman who answered the phone yelled at me that I had called 10 times. I told him I was trying to get an answer and no method was working. What am I supposed to do risk ruining a $45 Cake? He continued his bitter rant and told me "ALL OF OUR INFORMATION IS ON OUR WEB PAGE". I told him I had looked through the web page and didn't see anything. All in all a great cake was ruined by a horrible experience with either an employee or maybe the owner I have no idea, no name was provided.

So in the end, I will never go to this place again strictly on the basis of this brutal experience. I did write another email to them the same day this all happened however I never received a response. Since this was almost two weeks ago I don't expect to get a response. I would have given a better rating but Businesses need to understand that Customer Service is important, especially when you're charging a lot of money for a good product.