I had a somewhat similar experience to Thomas Bob....

I had a somewhat similar experience to Thomas Bob. My LG G3 had the boot loop issue and LG required I send to FutureTel. I hadn't checked reviews or anything until after I shipped off my device on July 26th. I gave it a few days before trying to call in to check status and potential ETA. I left a message and also submitted a query online and took the apprach that I'd attarct more bees with honey than vinegar and gave FutureTel the benefit of doubt. I did receive an email response but nothing that actually answered my ETA question, apparently they needed additional info from the LG ticket. I confirmed the associate's details I spoke to (Rachel, you ROCK!) and didn't hear back. Today my phone arrived and is working fine after reinstalling, fingers crossed. I am so far satisfied with experience and would have given 5 stars but there is room to improve on their communication.