Mike Craig

Review of Tom Raper rv

My initial interaction with camping world was thro...

My initial interaction with camping world was through the intetnet and via email with Wade, who helped me understand the Class A mtotorhome i was looking at. Once i set up time to go to Richmond to walk the unit, i meet up with David Upchurch, who was my personal salesperson.
From the first steps i took on their lot, to the day i signed the papers, David was there to ensure my experience was above and beyond anything I was expecting.
When i showed back up to pick up the RV, i met with Jon, who was the service personnel who did my walk through. He ensured the unit was not only road ready but also to ensure i was comfortable with every single aspect of the RV. We found one issue as i was about to leave and David had me return the unit back to Jon to inspect and fix.
Jon was unable to get the part due to being later in the evening so the service mgr asked me to leave the RV overnight so they could property fix the issue and offered to deliver it to me almost 2hours away the next day.

On top of that, Wade followed back up to ensure i was comfortable with the RV and he went to service to see Jon and they made a tutorual video for me on a few items, since i am a first time Class A owner.

I did not expect this level of service and i WILL be going back to camping world in Richmond when i trade this in for my next upgrade.

I owe a BIG THANKS to all of the team members who helped make my experience an over the top experience.