Took my car in to have a lifter replaced under war...

Took my car in to have a lifter replaced under warranty. Long story short, they waited four days to finally order parts and of course that was on a Friday. Kept asking for a loaner vehicle and kept getting told they were trying to get me one. Had to keep calling them for updates. Finally after a week they called and said it was ready to go. Totally inexcusable service experience.