Melissa Saenz

Review of Miramonte Resort and Spa, A De...

Miramonte was one of the worst experiences I ve ha...

Miramonte was one of the worst experiences I ve had at a hotel. We got to the hotel at 3:00PM and were told we would get a call when the hotel was ready. At 4:45PM still no call. I called and they said the room wasn t ready. I went to the front desk and was told the same thing by an employee that seemed annoyed and in a bad mood. The manager also in a bad mood finally gave us a room. Still confused why they were so upset with us when we just wanted to check in. I booked a room with 2 queen beds. When we got to the room, it was a king. I went back down to the lobby and the manger fought with me and told me that s not what I booked even though I had the receipt. As we were talking someone called having the same problem and the another group next to us was complaining about the same thing! We didn t get into a room until 6PM. Other people around the hotel were waiting around with their luggage also at this time. It seemed like the hotel was overbooked. We ended up getting a floor level room and brought a roll away bed but when we told the guy who brought it in thanks, he didn t say anything and walked out.

Also Although it was offseason, you would still expect music at the pool. There was nothing.

We ended up getting a credit for food and drinks after all of this but still not happy with the horrible customer service and awkward encounters. BTW they stilled charged my card for the food credit. Still waiting to see if I get my money back. You are on vacation and shouldn t have to deal with rude people. Do yourself a favor and stay somewhere else!