J B Review of Pointe Hilton Resort/Tapatio C...
We just checked in here today. It was ok at first...
We just checked in here today. It was ok at first. But we have been hearing scratching in the bathroom like a creature making noise off and on since we've arrived. We were reluctant to open the bath door to find ourselves in the company of a rat living in the bathroom.
The floor and tub have rat droppings on them. A closer investigation has found a rodent nest in the bathroom ceiling vent!!! GROSS!!! We have a rodent living in our bathroom!!! I took these pictures of our experience and I'm calling management now. I'll update this post after I speak with the management.
What the?? Was not expecting this!!
UPDATE SAT 9/22/18
Notified the front desk and waited for a "bell boy" to show up and tell us that "the thing in ceiling is beyond my abilities to remedy" he said he had to call his supervisor and asked us to change rooms. The bell boy directed us to another identical room at the back of the property. He said the supervisor was on his way to talk to me. He never showed up after waiting 3 hours so we decided to go to the pool where I received a text from a manager offering to comp our stay with free breakfast vouchers throughout our stay. Thank you
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