Kim Hill

Review of Hilton/ Doubletree Clearwater ...

My daughter a single mom worked 3 jobs to be able...

My daughter a single mom worked 3 jobs to be able to take her kids to florida for a vacation stayed there the 4th and 5 th of July wanted to have the last 2 nights of there vacation to be amazing for her 3 kids 10 11 and 2 paying $455.00 a night.The first night she was mugged outside the door at your resort he took everything she had phone credit cards everything and all you could say was I'm sorry. The cops,said it happens a lot. We had to figure out how to get money to her with no I'd. To eat with 3 kids for 2 days. You would of thought your manager could have at least give them some kind of voucher to eat. Or a way to get to airport in my oppion it was handled very wrong. She had nothing. So fix your cameras outside so you can at least see everything around the building. This wouldn't have happened if you had the right cameras or front entrance fixed. It could of been alot worse.VERY FRUSTRATED