I will NEVER COME HERE AGAIN ! First off I was loo...

I will NEVER COME HERE AGAIN ! First off I was looking for a place that had a hot tub, when I called they confirmed they did have one...LIED! Then didnt give me the correct room I wanted, then when I got back home they sent me an email for more charges to my debit card.. I didnt make! Turns out somebody had my last name and room # ..charged exsisve amounts of purchases from this bar and grill out by the pool! Over $300 dollars worth! The Sunday it happen I was up in my room all day sicker then a dog with food poisoning! This person forged my last name and put some initials down which I'm sure were bogus! They are giving me the mad run around about refunding my money and have yet to even call me to resolve this issue. It's been a week and haven't heard anything, called there a few times and excuse after excuse and ( we will call u back)! This is the worst place I've ever been too...not to mention some of the staff is very unpleasant and cannot speak very good English so it's hard to even understand them. I hope this doesn't happen To anybody else, kinda crazy that people could stand by while somebody checks in and get their last name and room # then just go to the tiki hut and grill and start charging their purchases to this person and their room! Not to mention they have a dozen security cameras all over the place that u will not see me on while all these purchases were made because I was up in my room the whole day till the next morning when I checked out being sick!