Kendra McCrory

Review of UMC El Paso

While I would love to give this hospital good revi...

While I would love to give this hospital good reviews, I just can't. There were a few staff members who were exemplary given the circumstances, overall I was disgusted with the hospital.

My husband was life flighted in after a bad ATV accident on 9 June. When I arrived at the ER I was let back to see him and while he was uncomfortable he was being taken care of given the circumstances. Not much later was when things took a rough turn.

The ER attending doctor came in to tell us that after review of his XRays, he had only broken bones in his face, despite the massive bruising and swelling in his right collar bone area. The attending insisted he did not break anything else. Fast forward 20 minutes later when two employees came in to clean up a gash in his forehead that needed stitches; the lead told us that they had to be careful since he broke his collar bone... when I asked if they were sure (since neither were docs, much less the attending) the lead got rude and told me the doctor is NOT the radiologist, and the radiologist said it was broken. While I appreciated the news, the attitude was exceptionally uncalled for. Little did I know at the time, but this is the kind of hospitality I could expect for the rest of our time there.

After I let go of my frustration to that situation, the secondary employee began cleaning up my husband's cut to his forehead, flowing bloody water into his eyes and ears, scrubbing too harshly and was obviously nowhere near confident enough to deal with a trauma patient. The stitching was just as bad.

Shortly after they left a surgeon from ortho came by to explain the break in my husband's collarbone (the one that ER attending INSISTED didn't exist - something she should've confirmed with radiology), he also explained that my husband more than likely had a break in one of his vertebra that would need further scans to confirm. So at this point not only does he have more than a break in his cheek, he has two breaks in his right collar bone and a potential break in his spine.

Fast forward a few hours and he's in the ICU where his night shift nurse is kind and understanding. I insist that I can clean I up and she double checks that I don't want her to take over (lord knows I could've used the rest) before gladly bringing me everything needed to give him a sponge bath.

To be continued..