Cherrie Markwood

Review of Browns Appliance and Furniture

I purchased three kitchen appliances, a refrigerat...

I purchased three kitchen appliances, a refrigerator, a dishwasher and a gas range. I was told by my sales person (Kathy) that, as I was purchasing all three, installation would be free except of course, running the gas line for the new range. My propane provider did this at my expense. I subsequently have been billed by Brown's Appliance an additional $155 installation fee for the dishwasher and now I have received an additional invoice for $63.25 for a "flex line and a gas line". The flex line is apparently for the dishwasher, even though the installer commented that because the old one had one he would not need to charge for that. And, I am a little confused about the gas line since they left the range for my propane company to connect and adjust! These guys are clearly the biggest, game in town and they are taking advantage of that. When you call them at ask, no body knows anything untill you tell them what was said and what transpired, then they have an answer for that..."well I wasn't there." You are right, none of you were here, my propane guys were here doing the install..and yet you still bill me! BEWARE OF BROWNS APPLIANCE!